Waldorf Astoria Los Cabos Pedregal

My husband and I celebrated our 6 year anniversary and we had the most Amazing time. From the moment we were picked up at the airport from the hotel private car service to Carlos Hernandez our butler for our entire stay, to Roberto the future chef and housekeeping who always payed close attention to every detail. The views were incredible. This was by far was one of the best hotels in Mexico. We did not want to leave the hotel because the amenities were so great!!! The daily guacamole and small coronas were just the right touch for mid-day!! Let’s not forget the surf and turf sushi rolls.. just wow!! I can’t say enough wonderful things about our stay. I look forward to our next visit!! Thank you to all the wonderful and amazing staff!! The end to the trip with cookies and water for our ride to the airport with Cesar as our transport to the airport was the last special touch to our trip!!

Top of class resort! My wife and I have been able to travel and stay at some of the best hotels and resorts in the world, and this is in the top 3 for us. From the moment we arrived the staff was over the top polite and helpful. The views and grounds are spectacular and the dining, bars, teqilla lab and music each evening made everyth8ng very comfortable and special. Lastly, the rooms are very cozy and comfortable. The plunge pool is small, but the views while hanging out in it are 9ver the top!

For our return visit, my wife and I decided to spend 3 nights here for her birthday. We had been here a few years ago for our anniversary and between free nights + points value, the need for a getaway and proximity to Las Vegas, decided it was the place for us to return Rooms: Amazing. A mini-bottle of tequila awaited us as we entered our upgraded room with it's own plunge pool. The views were breathtaking and the soundtrack of the ocean throughout the day could put anyone in a relaxing mood. Amenities: Not much going on at the property. The pool was actually freezing cold one day which put a bit of a damper on it, but we believe something was broken as the next day it was warm. We easily found lounge chairs with shade each day. One thing that we found annoying was service was lacking by the pool. We ghad to constantly "search" out a server to order something rather than being asked if we wanted anything. Again, similar to our last trip, there's ZERO resort activities and maybe some ambient music. As much as we like quiet, the resort was a bit TOO quiet! Food: Similar to our last experience, food and drinks are expensive and overall very hit and miss. I still don't understand why ordering three mixed tacos are more expensive than ordering three of the same style tacos. Someone explain! We ordered in to the room multiple nights and the service was fast and setup on our balcony was very nice. Also a nice touch, just press a button on the table after your meal and they come and clean everything up very quickly. People: I found every person that worked at the Waldorf to be very helpful and happy. Again, although service was lacking in some places, everyone was more than willing to help. A special thank you to Rey, our personal concierge for making the trip so seamless, and Libia the Director of Operations, for putting us in such a spectacular room! If you're looking for a truly quiet, ultra-luxury boutique experience in Cabo, look no further than the Waldorf Please let me know if you have any questions regarding this review.

Everything about this hotel is top notch. We were immediately greeted outside of the airport as we chose to pay for their car service to the hotel and we are so glad that we did. It made it very easy. Upon arrival, being greeted with a margarita while I wait for my room?! Yes, please! I am a Diamond member and we got an upgrade, which was very nice (we used points so I wasn’t sure if they would be that generous). The rooms were beautiful and we loved the doors to the balcony that opened all the way up to really allow an indoor/outdoor living feel. The private plunge pool was wonderful and we used it multiple times every day. Breakfast was great every day and they were knowledgeable about our food allergies. We ate all of our meals on the property at The Beach Club or Don Manuel’s. Both were really great! The best part of the day was the afternoon chips and guacamole. They did deliver Corona with this as well, but I can’t have it due to my wheat allergy. I was disappointed that they didn’t offer a gluten free alcohol option for me even after I let them know that I wasn’t able to drink it. The resort was busy while we were there and while the rooms themselves were really quiet, we did experience some inconsiderate guests. Our neighbors played loud music through a Bluetooth speaker on their balcony and while we spent most of our time on our balcony and in our plunge pool (the two times we went down to the pool during a four night stay, we literally couldn’t find one open lounge chair). There was another guest somewhere around us who was constantly smoking cigarettes either on their balcony or directly in front of our door while sitting on a bench there. She was there every single time we left the room and the smell definitely permeated into our room. I hate being those people, so we didn’t complain and just dealt with it. I was hoping a staff member would have said something as she was out there so frequently, but it’s also the type of place where they wouldn’t want to upset their guests. We were able to watch a baby sea turtle release one day and it was a highlight! Other guests we talked to said their concierge told them it was happening, but we happened to walk by earlier that day and asked someone who was monitoring the Turtle Nursery, so if this is something that interests you, head to that area and ask if they are expecting any releases while you’re there. This was our first trip to Cabo and we can’t wait to return! I can’t imagine staying anywhere else. On departure, they gave us the cutest turtle shaped cookies (I couldn’t eat them but they were adorable!). I will say that the driver on our ride back was very friendly, but not super safe. He was passing in a lot of non passing zones at a high rate of speed, which didn’t make me feel very comfortable. Overall, I still can’t give this resort any less than 5 stars! Just don’t expect to save any money here!

Our 16th trip to the resort and it only gets better with each trip! Truly an amazing resort with the best staff we have ever seen ANYWHERE in the world. From the minute we left the airport and had Cesar drive us to the resort (who is a fantastic driver and a better person) to the entire staff at the hotel. Special shout outs to the pool staff, especially Carlos, Manuel, Fernando Panchi, Jonathan and Jim. The spa is one of the best in the world, specifically Betty and Edith (Claudia was injured, but she is also super). And, of course, our concierge Mariel, who is truly the most amazing person who is ALWAYS there to help, no matter what you need. Fernando (General Manager) is a great leader of the entire team and I can't say enough about everything Pedregal!!! Run, don't walk, to the resort....you will not be disappointed!

I am writing this review late as I was not originally going to write one. I was talking to a friend about my bad trip and thought management should have given me more. I also paid my ER bill of $486. which made me think about the whole unfortunate experience in depth. The reason I booked this hotel was because of their excellent customer service reviews. The thing no one mentions was the management did not have the great customer service at least in my case. I booked a 6 night stay from August 17-23, 2024 for our anniversary. It is a high end hotel I used 480,000 points one free night certificate. The 480,000 was a lot of points but I thought is would be worth is based on what I read. Unfortunately I was mistaken and wish I had never booked the hotel. Here’s what happened to me. We booked transportation from the hotel and we were met at the airport. I am a Diamond member and our room was upgraded the driver and hotel staff were friendly we were off to a good start. We ate dinner that night at Don Manuels and breakfast the next day. The meal at Don Manuels was alright nothing special. I made dinner reservations the next day August 18 at EL FARALLON for our anniversary. We arrived at EL FARALLON before 5 pm waited a little and were seated. At the EL FARALLON I ordered the Lobster and my husband ordered Surf and Turf ( Steak and shrimp) and a beer. We had appetizers and I had the soup my husband did not. We took the dessert to go. After the meal we went to see the baby turtle release at the hotel. This was really cool the best part of our trip. After the turtle release I didn’t feel good and went to my room. I proceeded to vomit and have diarrhea all night long. I was miserable. Thankfully by husband did not get sick. The next morning my husband told the concierge I was sick. The concierge asked if I wanted to see a doctor I declined . I laid in bed and drank bottled water and used Drip Drop hydration powder my husband bought from amazon. I was trying to keep hydrated since I was losing liquids with diarrhea. During our stay we ate all meals and drinks provided by the Waldorf Astoria Los Cabos. Something I ate or drank at the WA Los Cabos got me sick . I continued to had diarrhea the next night and in the morning on Aug 20 I decided to see the doctor. We contacted the concierge and arranged for the doctor to come to the room. The doctor examined me gave me medicine and said I was dehydrated and suggested I go to the ER in town. I did not want to go to an ER in Mexico and decided to fly home the next day and go to an ER back home in the US. This whole time I was sick my husband reached out to our concierge and never did management from the hotel check on how I was doing. I thought why did they not check on me? I called the front desk and asked to speak to a manager. I think I talked to Deborah Marquez and I asked why no one from management had checked on how I was doing? I also let her know I only ate and drank at